Though many of the companies today are going for Microsoft CRM but in real, Microsoft CRM is not for everyone. Before you decide to go for Microsoft CRM you should be sure of its need in your company. For this you must first define the goals of your company and also the processes that take place in your company and if you find Microsoft CRM fulfilling your needs then only try for CRM. Also, one misconception that led for the failure of many CRM projects is dream for overnight success with Microsoft CRM.
Microsoft CRM has been designed with the look and feel of outlook. Thus the users feel very comfortable with its user interface. Also the users that have worked over some other CRM finds Microsoft CRM interface more user friendly.
Also if some or many of your employees work from home location then Microsoft CRM will help you in obtaining better results as it is connected by internet and has high level of security.
Another thing to keep in mind while getting Microsoft CRM for your company is that you should get a complete analysis of the processes in your company and get the requirements of the workers so that the Microsoft CRM Integration and Microsoft CRM Customization can take place smoothly. Also you must get a list of your calendar activities ready so that it can be synchronized with Microsoft CRM Scheduling. This feature will never let you miss any appointment or meeting. One advice for companies with very small size of about 10 to 15 persons that they should not try to go for Microsoft CRM as it will be very costly for them.
